Shipping Policy

At PALA Global Private Limited, we strive to deliver your orders accurately, safely, and on time. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products ordered from our website: www.palaglobal.in.

1. Shipping Charges

A flat shipping fee of ₹99 is applicable on all orders below ₹699.
Free shipping is offered for orders worth ₹699 or more (after applying any discounts).
Shipping fees are non-refundable once the order is dispatched.

2. Delivery Timelines

We aim to process and ship your order within 24–48 hours of successful payment.
You can expect your order to be delivered within 5 to 7 working days from the date of dispatch, depending on your location and serviceability.

Note: Delays due to unforeseen circumstances (e.g., extreme weather, strikes, regional lockdowns, or courier delays) will be communicated via email/SMS.

3. Serviceable Areas

Our shipping services are available across most PIN codes in India. However, delivery is subject to:

Availability of our delivery partners in your area
Regional restrictions, holidays, and courier limitations

Please use the PIN code check tool on the product or checkout page to confirm availability before placing your order.

4. Delivery Partners

We partner with trusted logistics providers such as Delhivery, India Post, DTDC, and others to ensure safe and timely delivery.

5. Tracking Your Order

Once your order is dispatched, you will receive:

A tracking link via SMS or email
You can also visit the Track Order page at www.palaglobal.in/track-order and enter your order ID or AWB number

6. Delayed or Missing Deliveries

If your order status shows “Delivered” but you haven’t received the package, please:

Verify with neighbors, security, or reception (for apartment deliveries)
Wait for up to 24 hours (in case of premature status update)

If it still doesn’t arrive, contact our support team within 48 hours of the “delivered” status.

Email: care@palaglobal.in
Subject Line: Missing Package - Order #[Your Order ID]

7. Failed or Reattempted Deliveries

In case of missed deliveries:

Our courier partner will attempt delivery up to 2 times
If unsuccessful, the order may be returned to origin (RTO)

Once returned, we will contact you for re-dispatch (additional charges may apply).

8. Packaging & Tamper Checks

All products are packed securely to avoid any damage. If the package appears tampered or damaged, please:

Do not accept delivery
Mention the issue on the courier’s record (POD/slip)
Email us within 24 hours at care@palaglobal.in with photos

9. International Shipping

Currently, we do not offer international shipping via the website. For export orders or bulk B2B inquiries, please write to lucky.dinor@palaglobal.in.

10. Contact Us

For any concerns regarding shipping, tracking, or delivery:

Email: care@palaglobal.in
Phone: +91-XXXXXXXXXX
Hours: Mon–Sat, 10:00 AM to 6:00 PM
Address: Nithari Village, Kirari, New Delhi – 110041, India