Privacy Policy

PALA Global Private Limited (“PALA”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information through our website www.palaglobal.in and associated services.

This policy is in accordance with the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

1. Personal Data We Collect

a. Data You Provide to Us

When you interact with us—through our website, email, WhatsApp, or social media—we may collect:

Full Name
Phone Number
Email Address
Shipping & Billing Address
Purchase & Order History
Feedback, Queries, and Complaints
Preferences and Interests (if shared)

This information is collected through:

Account creation or purchase
Contact forms or support requests
Surveys or promotions
Newsletter or WhatsApp opt-in

b. Data Collected Automatically

When you use our website or services, we collect:

IP Address and Location
Browser type and device model
Browsing behavior and referral source
Cookies and analytics data

Note: You can control cookies via your browser settings. See our Cookie Policy for more information.

2. Why We Use Your Personal Data

We use your personal data to:

Fulfill and deliver orders
Manage your user account
Provide customer support and resolve complaints
Send important product or policy updates
Offer promotional content or newsletters (with your consent)
Improve our products, services, and user experience
Comply with applicable laws and regulations

3. Legal Grounds for Processing

We process your data based on:

Your consent
The performance of a contract (e.g., order fulfillment)
Our legal obligations
Our legitimate business interests (e.g., preventing fraud)

4. Who We Share Your Data With

We may share your data with:

Internal teams at PALA and our group firm LSRP GROUP
Payment gateways (e.g., Razorpay, Paytm, banks)
Delivery and logistics partners (e.g., Delhivery, India Post)
Service providers for SMS, emails, and hosting
Legal/government authorities when legally mandated

We do not sell or rent your data to any third parties.

5. Payment Security

We ensure your online transactions are secure via trusted third-party payment processors. Your card or bank details are not stored on our servers and are encrypted as per industry standards (PCI-DSS compliant gateways).

6. Data Storage and Retention

We retain your data:

As long as necessary for the purpose for which it was collected
For the duration of any contractual obligation
As required by tax or legal obligations

Backups may be securely maintained for compliance and dispute resolution.

7. Your Rights Under Indian Law

You have the right to:

Access your data
Correct incorrect or outdated information
Delete your data (in applicable cases)
Withdraw consent for marketing
Nominate someone to act on your behalf in case of incapacity
File a complaint regarding misuse or privacy violations

To exercise your rights, please write to care@palaglobal.in with your registered contact details.

8. Data Security Measures

We have implemented strict organizational and technical safeguards, including:

SSL encryption
Access controls and firewalls
Employee confidentiality training
Secure servers and cloud storage

Still, no internet-based service is 100% secure. In case of any suspected data breach, you should contact us immediately.

9. Cross-Border Transfers

We may transfer your data outside India (e.g., cloud providers), but only to countries and service providers that meet Indian data protection standards. We do not transfer data to jurisdictions restricted by the Indian Government.

10. Children’s Data

We do not knowingly collect or store personal data of individuals under the age of 18. If you are a parent or guardian and believe your child has provided us personal data, please email care@palaglobal.in and we will take necessary steps.

11. Cookies & Tracking

We use cookies for:

Website performance and analytics
Shopping cart management
User preferences

You can opt out or block cookies via your browser settings. We respect “Do Not Track” (DNT) requests where technically possible.

12. Mobile App & WhatsApp Use (If Applicable)

If you use our mobile services or WhatsApp channel:

We may collect device-specific permissions (e.g., camera or location, if required for services)
Conversations may be monitored for service quality and compliance
You can opt out at any time by messaging “STOP”

13. Complaints & Grievance Redressal

If you believe your personal data has been misused or have a concern, write to:

Grievance Officer
PALA Global Private Limited
Email: care@palaglobal.in
Address: Nithari Village, Kirari, New Delhi - 110034, India
Phone: +91-XXXXXXXXXX

We aim to resolve your issue within 30 days of receiving a complete complaint.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in laws or practices. The updated version will always be available at www.palaglobal.in/privacy-policy with the “Last Updated” date.

15. Contact Us

For general questions or concerns about your personal data or this policy, contact:

Email: care@palaglobal.in
Phone: +91-XXXXXXXXXX
Website: www.palaglobal.in